FAQs

How do I contact THE JEWELLERY MAKERS?

The best way to contact us is via email on emma@thejewellerymakers.co.uk or via our Facebook page.

I have a question about my order / I have a question which I need answering before I place my order through the website. How do I get in touch?

Please email us at emma@thejewellerymakers.co.uk or call on 07881 510303. Please note that our office opening hours are usual school hours excluding bank holidays. If we don’t respond straight away please please be assured we will return your email/call as soon as we can.

How long will my jewellery order take?

Usually we aim to get your order to you the same day of the following week, or sooner.

Can I personalise an item at a later date?

This depends on the item. Please contact us to chat with us and we will be able to answer your queries.

Can I return/exchange my item? 

Please refer to our Returns Policy.

Can I cancel an order?

Please refer to our Returns Policy.

Can I have my jewellery item made in 9ct or 18ct gold?

Yes of course! Please contact us for a quotation.

I have ordered the incorrect sized ring, chain or bangle, can these be altered?

Yes, usually, although we charge £15-30 for alterations. Please note: Some items are impossible to resize. If in doubt, please give us a call.

I need an item urgently, what can I do?

If we are able to create your order faster then we will, please get in touch and we will let you know what we can do.

My jewellery has been well loved and could do with a polish, can you help?

Yes, we offer a re-finishing service free of charge. Please get in touch regarding this.

Can I add another personalised ring/tag to my necklace?

Yes! Please get in touch if you would like us to attach it for you, or to re-finish an existing item which you are adding to. 

How do you recommend I care for my silver jewellery?

Silver should be stored away from light and heat to keep it looking its best.

Any build up or tarnish is easily cleaned via one of the following methods:

A wash with an old toothbrush and some soap

A rub with a 'Silver Cloth' which is impregnated with polish

A quick (10 seconds) dip in 'Goddards Silver Dip', followed by a thorough wash in hot water with soap, using an old toothbrush and a dry with a soft cloth.

We do not recommend creams as they get stuck in the lettering!

My silver item has begun to tarnish, what can I do?

Silver will tarnish over time and can discolour if it comes into contact with chemicals or even react to acid in perfume and some beauty products. We recommend you put your jewellery on last when you are getting ready to go out!

Any build up or tarnish is easily cleaned via one of the following methods:

A wash with an old toothbrush and some soap

A rub with a 'Silver Cloth' which is impregnated with polish

A quick (10 seconds) dip in 'Goddards Silver Dip', followed by a thorough wash in hot water with soap, using an old toothbrush and a dry with a soft cloth.

We do not recommend creams as they get stuck in the lettering!

Do you accept bespoke commissions/adaptions of current designs?

Yes – please do get in touch, we would love to chat about your requirements.


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